A few months ago my PowerMac G5 was repaired without charge (even though Apple Care had expired). I returned to the South Coast Plaza store when the G5 failed again and left the G5 for repair (and assumed I would be charged for the repair). I really didn't expect Apple to replace the G5 with a new Mac Pro! What superlative customer care. Thanks to Matthew at the Genius Bar (he listens carefully and explanations are clear and concise) and Joyce who contacted me about the swap (very thorough/professional ) and coordinated the exchange; Justin was really helpful too.